CUstomer Service More than a friendly staff

Kairos (noun \kai·ros\): A time when conditions are ripe for a group's accomplishment of a crucial action; the opportune moment for decisive and beneficial action for all

Why Kairos?

We take a very different approach than the BIG BOX AMCs. Our team focuses on prividing excellent communication, always going the extra mile, and forming long lasting partnerships. This is a relationship business, not a numbers game.  

If you want to experience a different kind of national AMC, one that feels more like the reliable AMC next door, then you’ve come to the right place.

EXPERIENCE

Our chief appraiser has been certified for over 30 years and continues to teach and train appraisers to this day.

Our admin staff is mostly comprised of former appraisers and loan officers, so you can be assured that we speak the language, and know how to best help processors, appraisers, and brokers. 

PERFORMANCE

Appraisers are given bonuses for consistently turning in reports early, and mistake free. Our staff is rewarded for lowering turnaround times, and encouraged to creatively improve processes. As a result, we deliver quicker turn times and provide much better customer service.

TALENT ACQUISITION

Our whole team tends to hang out together, in and out of the office. We are a friendly bunch and we recruit like minded professionals.

Our client’s often refer to our customer service as the friendliest and most reliable of all AMCs. 

COMMUNICATION

We take pride in our reputation for providing excellent communication. Processors and loan officers are regularly updated throughout the appraisal process. Our job is to manage the appraisal process so that brokers can get back to closing loans.

Appraisers are "managed" as they should be; as reliable and talented professionals.

Our sales & marketing team is entrenched in the day-to-day, and their understanding of how to improve our services through our client’s eyes is explained at every staff meeting.

TECHNOLOGY

We adapt to our customers very easily, and believe that staying on the cutting edge of the market is what keeps us lightyears ahead of other AMCs.

From securely protecting borrower information, to integrating cloud -based database systems, remote servers, and networked IoT devices, our team pushes the envelope so that you don’t have to.

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