"Account Executives are the heartbeat of the wholesale mortgage industry.
We created this page to keep AEs informed, educated, and empowered."
-Jason Cole, CEO of Kairos-
THE CASE FOR CUSTOMER SERVICE:
A study conducted by the Appraisal Institute revealed that more than 20% of real estate contracts were canceled, terminated, or delayed due to appraisal-related issues. That's 1 in every 5 loans!?!
Even a 10% fail rate is unacceptable!!
Our team goes the extra mile EVERY TIME to prevent your brokers from losing important revenue.
More 5-Star Reviews Than Any Other AMC
Kairos has an average google review of 4.9 stars and
delivers reports in 5 days in more than 30 states.
WHAT MAKES KAIROS DIFFERENT:
✔️ GUARANTEED APPRAISAL FEES - We didn't just increase fees by 30% and call them "guaranteed" - we provide property specific Guaranteed Fees, which saves your clients money! With Kairos Guaranteed Fees, you’ll never again have to re-disclose an increased appraisal fee, or be held hostage by a fee increase late in the process.
✔️ PRE-APPRAISAL VALUATION TOOL - Our interactive compcheck tool helps brokers structure their deal early (before application) and accurately.
✔️ INSPECTION SCHEDULER - Our proprietary scheduling software gets inspections scheduled faster than ever. Kairos Appraisal inspections are being scheduled within minutes, not days!
✔️ CUSTOM PANELS - We will help your brokers build a custom panel of appraisers that they like to work with!
✔️ CHIEF APPRAISER Q&A - Your brokers get a co-branded online Q&A with Kairos's Cheif Appraiser ... we even provide CE credit classes in some states! This has proven to be an awesome networking tool to help brokers solidify relationships with agents.
✔️ FIVE DAY DELIVERY - Kairos averages five day delivery in more than 30 states! By reducing turn times and increasing transparency, you can shave days off your closing and win more deals.
✔️ CUSTOMER SERVICE - Better communication leads to higher customer service reviews (Kairos has an average google review of 4.9 stars). As an AMC, we strive to ensure a positive borrower experience by preparing borrowers for the appraisal process, starting with the inspection. We create a better broker experience by over-communicating, and answering our phones when you call for help.
✔️ QUALITY CONTROL - We started as a small AMC focused on providing amazing communication, and delivering top quality reports. Our QC process is second to none, and even prevents "low" values from blindsiding your brokers.
✔️ TIDEWATER INITIATIVE - In an effort to increase transparency and decrease the need for Reconsideration of Value requests, we have initiated the VA's Tidewater policy for all purchases. Now, if an appraiser thinks the value might be below purchase price, your team will get 48 hours notice, and a chance to provide additional information that might increase the appraised value.
✔️ ANALYTICS - We use detailed analytics in every part of our business. There are multiple data points that help us choose the correct appraiser. We are also identifying value trends, hot markets, and staffing our friendly customer service department to better serve broker working hours.
✔️ EDUCATION - It doesn't end with preparing borrowers for the appraisal process, we also produce a ton of social media hints and tips, as well as monthly articles about key pieces of the appraisal industry.
✔️ ONBOARDING MEETINGS - We like to meet our clients, and introduce them to our team. Having a direct and reliable point of contact at Kairos gives brokers an advantage. Our onboarding meetings are fun, informative, and friendly. Just 15 minutes chatting about their business and how our process helps, and your broker will choose Kairos forever.
HOW TO GET A GUARANTEED APPRAISAL QUOTE BEFORE DISCLOSING FEES TO THE BORROWER:
- Go To PocketAppraisal.com
- Enter the subject property address and specify Purchase or Refinance
- Click the "Request Guaranteed Fee" button
Pocket Appraisal uses analytics to identify the best potential appraisers in the area (specific to the details of the loan – FHA, Complexities, etc), and determines a reasonable appraisal fee based on recent trends. It confirms the fee with the most qualified local appraisers, and then delivers a guaranteed fee quote with a realistic turn time.
The broker then has the option to approve or decline. Approval reserves a spot on the appraiser’s docket, coordinates scheduling for the inspection, and prepares the borrower for the appraisal process - all while maintaining the integrity of the intent to proceed milestone. This entire process happens within minutes.
THE RED CARPET TREATMENT FOR YOUR BROKERS:
BROKER ONBOARDING & DEMO:
- Gain access to our live Turn Time & Average Fee Map
- Learn how to get Guaranteed Appraisal Fees
- Meet your Direct Contacts at Kairos
- FREE value tool Demonstration (PocketComps)
- Borrower education and inspection prep overview
- Access to our proprietary "Inspection Scheduled" tool
- Create Custom Appraiser Panel
- Q&A with Chief Appraiser
HOW TO READ AN APPRAISAL REPORT:
Devan, our Lead Valuation Specialist, walks us through the appraisal report Step-By-Step so that everyone can better understand how to read reports, and learn where to find critical information quickly.
HOW TO PREPARE BORROWER'S FOR THE INSPECTION:
First, gather information to help the appraiser learn more about the property before the inspection:
1. Create a list of all the home’s improvements—if your seller has receipts, it doesn’t hurt to provide them with the list.
2. List all the amenities of the home. This will ensure that the appraiser is aware of all the features and upgrades to the home for the determination of value.
3. If there is any information about the home or neighborhood that could affect the value, provide it. Remember to provide comps, not an MLS printout. Recent sales are what the appraiser is looking for.
Upload this information prior to the appraisal inspection to the Property Questionnaire on our Pocket Appraisal website. We’ll make sure the assigned appraiser has access to this information.
HOW TO USE OUR COMPARABLE VALUE TOOL:
Having a realistic value expectation is very important as we enter the appraisal process. Do the local comps support the purchase price? Is your refinance loan structured from notoriously unreliable AVMs? We often see Zillow, Realtor, and Redfin values vary by 20% (a $100k difference on a $500k home)!
Our comp tool was built by appraisers, for appraisers - which means that it uses the process an appraiser will use when determining value. We provide this tool to our broker's and client AE's to ensure a realistic value expectation on every loan.
- Enter the address at pocketappraisal.com and select "Purchase" or "Refinance"
- Scroll down and click the "Request Pocket Comps Report" button
- You will receive the report within 3 to 5 minutes
Our system quickly provides a list of all comparable properties, including similarity scores. Feel free to click on a property to view it side-by-side with the subject property. If there are interior photos available, you can "tour" the homes to get a better idea of each property's condition.
We started the comparable value at ZERO - this is intentionally done to allow you, the broker, agent, or borrower to start this process from scratch.
As you click the plus sign on each property, you will notice the comparable value immediately change. Comparable Values are determined via MLS data. The Comparable Value takes into account local adjustments for bed/bath counts, square footage, property features, etc
You can also customize filters to narrow your search. Here are our recommended filters:
- PROPERTY TYPE: "Match The Subject"
- SOLD DATE: "Last 6 MonthsYou can also zoom in and out on
Zoom in and out on the map and adjust for things like school zones, historical growth, and trending adjustments. Scrolling to the right reveals value data about listing dates and prices versus sold dates and prices. You can quickly see determine how hot a local market is, and base your listing price on competitive data.
ARTICLES WRITTEN BY KAIROS
VIEW OUR RECENT TURN TIMES
Our interactive National Average Map not only shows State info, we also show individual County turn times and average fees.
We show how many local appraisers we have on our panel in that county so that you can confidently request and appraisal knowing that we'll have coverage.
LEARN MORE!
Would you like a five minute demonstration of our services?
QUICK LINKS:
MORE FIVE STAR REVIEWS THAN ANY OTHER AMC!
For the last three years, Kairos has maintained an avearge customer review of 4.9 stars on Google Reviews. Customer service is our NUMBER ONE PRIORITY.
